Technical Support
Open a support ticket
GreenSun strive for perfection, but faults do occur.
Have a read through our frequently asked questions and solutions provided as you might simply surprise yourself with a one.
If no solution, please take the following steps;
- Open a support ticket
- Receive feedback wihin 48 hours
- Solution to be provided
Contact Us
Monday – Friday, 8 AM to 4 PM.
There are no official support hours on Saturday, Sunday or public holidays.
However we will try assist out of operating hours, under certain circumstances.
looking for a maintenance plan?
Here you can find a few options which will suit your needs
Residential Solar Plan
Smaller than 15kWh R 2250/year
- 6-month virtual operational check and efficiency review, report and diagnosis from our Technicians.
- Yield in comparison to simulation
- Fault finding and diagnostics
- Asses consumption profile, suggestions to be provided
- Discussion in relation to above and any queries regarding system monitoring
- 12-month predictive system check.
- One site visit per year
- Asses mechanical completion audit
- Asses commissioning sheet
- Corrective maintenance.
- Swap out with a new unit, until faulty unit is repaired and tested.
- 1 free call out to the value of R1 050, including the 1st hour of labor free
Light Commercial
Smaller than 45kW R4500/year
- 6-month virtual operational check and efficiency review, report and diagnosis from our Technicians.
- Yield in comparison to simulation
- Fault finding and diagnostics
- Asses consumption profile, suggestions to be provided
- Discussion in relation to above and any queries regarding system monitoring
- 12-month predictive system check.
- One site visit per year
- Asses mechanical completion audit
- Asses commissioning sheet
- Corrective maintenance.
- Swap out with a new unit, until faulty unit is repaired and tested.
- 1 free call out to the value of R1 050, including the 1st hour of labor free.
Commercial Solar Plan
Bigger than 45kW 2% /of system value
- 6-month virtual operational check and efficiency review, report and diagnosis from our Technicians.
- Yield in comparison to simulation
- Fault finding and diagnostics
- Asses consumption profile, suggestions to be provided
- Discussion in relation to above and any queries regarding system monitoring
- 12-month predictive system check.
- One site visit per year
- Asses mechanical completion audit
- Asses commissioning sheet
- Corrective maintenance.-
- Swap out with a new unit, until faulty unit is repaired and tested.
- 1 free call out to the value of R1 050, including the 1st hour of labor free.