Open a support ticket
Support is only offered to verified customers with an active GreenSun Maintenance contract or within workmanship warranty period. Tickets will automatically be routed to priority or standard support queues dependent upon your license type.
Support hours are Monday – Friday, 8 AM to 4 PM. There are no official support hours on Saturday or Sunday, nor on public holidays. Support covers trouble using existing systems, fault notifications on your portal or any other technical issues.
Contact Us
support@greensun.solar
(021) 945 0120
looking for a maintenance plan?
Here you can find a few options which will suit your needs
Residential Solar Plan
Smaller than 15kWh R 2250/year
- 6-month virtual operational check and efficiency review, report and diagnosis from our Technicians.
- Yield in comparison to simulation
- Faults occurring and diagnostics
- Asses consumption profile, suggestions to be provided
- Discussion in relation to above and any queries regarding system monitoring
- 12-month predictive system check.
- One site visit per year
- Asses mechanical completion audit
- Asses commissioning sheet
- Corrective maintenance.
- Swap out with a new unit, until faulty unit is repaired and tested.
- 1 free call out to the value of R1 050, including the 1st hour of labor free
Light Commercial
Smaller than 45kW R4500/year
- 6-month virtual operational check and efficiency review, report and diagnosis from our Technicians.
- 6-month virtual operational check and efficiency review, report and diagnosis from our Technicians.
- Yield in comparison to simulation
- Faults occurring and diagnostics
- Asses consumption profile, suggestions to be provided
- Discussion in relation to above and any queries regarding system monitoring
- 12-month predictive system check.
- One site visit per year
- Asses mechanical completion audit
- Asses commissioning sheet
- Corrective maintenance.
- Swap out with a new unit, until faulty unit is repaired and tested.
- 1 free call out to the value of R1 050, including the 1st hour of labor free.
Commercial Solar Plan
Bigger than 45kW 2% /of system value
- 6-month virtual operational check and efficiency review, report and diagnosis from our Technicians.
- 6-month virtual operational check and efficiency review, report and diagnosis from our Technicians.
- Yield in comparison to simulation
- Faults occurring and diagnostics
- Asses consumption profile, suggestions to be provided
- Discussion in relation to above and any queries regarding system monitoring
- 12-month predictive system check.
- One site visit per year
- Asses mechanical completion audit
- Asses commissioning sheet
- Corrective maintenance.-
- Swap out with a new unit, until faulty unit is repaired and tested.
- 1 free call out to the value of R1 050, including the 1st hour of labor free.d